The office that gets left behind because it works.
The Commercial and Fleet desk runs on spreadsheets and phone calls that work. That is exactly why nobody has ever fixed them, and why everything built for the retail floor stops before it reaches this office.
How the desk runs now
A won bid has nowhere to live.
A municipality awards a build months before a truck exists, with no VIN and no stock number, so it goes on a side spreadsheet.
Incentives are tracked by hand.
Whether a delivery qualified for the manufacturer's incentive, and for how much, is noted on a sheet and later retyped onto the recap.
Upfit and wrap are coordinated by phone.
The desk calls the shop, the shop calls back, and someone retypes the status.
Fleet deals wander into retail's numbers.
Or retail's rotation and reports reach the fleet desk when they should not, and the counts blur.
Asked for, then built
Said in walkthroughs at Mohawk Chevrolet, where DealerCockpit was built. Each person is named by role.
The Commercial and Fleet office
“We just put it all on our spreadsheet.”
Shipped: Incentives are entered per delivery, and the recap adds them up beside your typed total.
A store leader
“I'm really only worried about C&F.”
Shipped: The wrap shop gets a login that shows only the jobs assigned to it, with its own status and notes, and nothing else in the store.
A store leader
“It's also going towards the queue, which it should not.”
Shipped: Commercial and Fleet deals never enter the retail finance rotation or its counts.
What the desk gets
Log a won bid before the truck exists
A fleet incoming order can be saved with no stock number. It is given a placeholder that becomes the real stock number when the unit arrives.
Factory order tracking
Factory order status and dates on the deal, and a log of everything still awaiting arrival that stays out of pending counts.
Business orders by account
Orders grouped by fleet account number, with upfit and wrap status on each row.
Upfit and wrap with the shop in the loop
Status and vendor on the deal, and a shop login so the vendor works its own list instead of the phone.
Incentives per delivery
Qualified or not, and the amount, on the delivery. The recap adds them up.
Its own deal log, calendar and recap
Delivery calendar with the driver assigned, and a Commercial and Fleet recap kept separate from retail.
The screens: Commercial and Fleet deal log, Locate and incoming orders, Business orders, Delivery calendar, Fleet recap.
Bring the spreadsheet that works. We will show you what it costs to keep retyping it.
DealerCockpit is in beta, and it works without connecting your DMS. See what connects today.
Request a seatOther seats: Service managers, Used car managers, Owners and GMs, Finance managers, Accounting and title, Delivery and detail, Sales managers and BDC.