A delivery day everyone can read.
Delivery is the last hour of every deal and the first thing a customer remembers. DealerCockpit shows what is ready, what is at detail and what the store still owes, on one screen for the whole team.
How the day runs now
A group chat asks where the car is.
Is it down at detail yet, has it been cleaned, who has the key. The answers live in people's replies.
Readiness is a walk to check.
Finance done, insurance, OnStar and the car itself are four different places.
We-owes are remembered.
A second key, a bedliner or a set of mats owed to a customer sits on a workbook that nobody opens until they call.
Keys go missing between hands.
A detail crew takes ten cars from the key box and finds four keys.
Asked for, then built
Said in walkthroughs at Mohawk Chevrolet, where DealerCockpit was built. Each person is named by role.
The detail crew
“We're in a group chat constantly asking if this car has made it down to detail or not.”
Shipped: A Received button on the detail queue. The coordinators' board shows which cars are physically there.
The detail crew
“I don't have this key... we would need a way to undo that.”
Shipped: Steps at detail can be undone, and who did it is recorded.
What the team gets
Today's deliveries, with the day pipeline
Today's deliveries with where each one stands, spots and timed deliveries on one board.
Readiness read from the deal
Readiness is read from the deal itself, so the calendar is never a second copy that can disagree.
A detail queue that follows the car
One queue for new trades, lot units and today's deliveries, with a record of what was finished today.
A we-owe tracker
Items owed at delivery are logged on the deal, worked to done with a dated contact trail, deferred to a month, or canceled with a reason.
First service on its own list
The courtesy call to book a first service is separate from what the store owes, so each list is worked by the right people.
A calendar with the driver
Week and month views with drag to reschedule, and the driver assigned where a delivery needs one.
The screens: Delivery calendar, Delivery queue, Detail queue, We-owe board, First service.
Bring the chat you would like to retire. We will show you the board that answers it.
DealerCockpit is in beta, and it works without connecting your DMS. See what connects today.
Request a seatOther seats: Service managers, Used car managers, Owners and GMs, Commercial and Fleet, Finance managers, Accounting and title, Sales managers and BDC.